Grievance Redressal Mechanisms
Grievance Redressal Mechanisms
Grievance Redressal & Complaint Management Systems
The government has put in place various grievance redressal mechanisms to enable the public to bring their complaints, service-related difficulties, corruption-related information, and appeals to the attention of the concerned authorities and get them resolved quickly. Details about them are given below.
Local Ombudsman
The Local Government Ombudsman is an independent authority that examines complaints related to local government institutions and provides necessary remedial recommendations.
Local Tribunal
The Local Government Tribunal is a special appellate mechanism that hears appeals and legal complaints against various decisions of local government bodies.
Chief Minister's Portal
The Chief Minister's Grievance Redressal Portal is a system where the public can submit complaints and suggestions related to various government departments directly to the Chief Minister's Office online.
K-Smart Portal
K-Smart is a unified digital platform that provides online services of local self-government institutions. Service applications, complaints, certificates, tax payments, etc. can be made through this system..
Vigilance Department
The Vigilance & Anti-Corruption Bureau is a government vigilance mechanism for filing complaints on issues such as corruption, abuse of power, and misuse of public funds.
📌 Important Note
The public can utilize the above-given online mechanisms to get their grievances resolved transparently and in a timely manner. After registering the grievance on the respective portals, its status can also be tracked online.